Frequently asked questions

A communication system for your crew, like the one used in TV production or theater: channels (Production, Tech…), positions (Director, Stage manager, Camera 1…) and a matrix that decides who listens and who talks on each channel. Everyone uses their phone as a beltpack.

Their phone with an up-to-date browser and a headset with a microphone (without one there's echo). They scan their position's QR code, type their name and they're in. Nothing to install and no account needed.

Up to 12 channels and 60 positions per intercom, and up to 50 people connected at once on each one. You can have as many intercoms as you like: every connected person counts towards your pass, together with the audio guide listeners. If you need more, ask us for a quote.

Yes. With “Call” you pick someone on the channel and a private line opens just for the two of you. Anyone who doesn't want calls can turn them off in Settings.

Yes, with the audio hub: a PC with Chrome or Edge joins the intercom as one more position and sends and receives each channel's audio through its sound cards. In the browser each card gives two channels (left and right); for more, connect several USB sound cards.

Yes: any channel can be sent to an audio guide room and the audience hears it on their phones. Useful for interpreters, hosts or venue announcements.

No. They scan the room's QR code with their phone camera, a web page opens and they tap “Listen”. They don't need to sign up either.

A phone or laptop with an up-to-date browser (Chrome, Safari, Edge or Firefox) and an internet connection. They can use the phone's mic, although a lavalier mic or a headset with a mic sounds much better.

Between 100 and 200 milliseconds under normal conditions: practically at the same time as the voice in the room. It depends a little on the quality of each attendee's network.

As many as your pass covers, adding up the listeners in all your rooms and the people on the intercom; rooms are unlimited. Without a pass, up to 5 people at once for free. See the sizes on Pricing and, for bigger events, ask us for a quote.

The page reconnects on its own within a few seconds, even if they switch from Wi-Fi to 4G. It counts as the same person: it doesn't take up two places on your pass, and if they're back within 5 minutes they always get in, even when you're at capacity.

On Android it keeps playing. On iPhone, the page offers to keep the screen on while listening; if it locks, the audio comes back on its own when unlocked.

Yes: one room for each guide speaking at the same time. Send each of them their room's speaker link; they don't need an account. If you'd rather they sign in with their own user, invite them from “Team”.

Yes: create one room per language. The interpreter broadcasts in theirs and each attendee scans the QR code for the language they want to hear.

The audio guide works just as well on mobile data (4G/5G), which tends to perform better in crowded venues. The listener page suggests it.

With day passes, no subscription or commitment. You choose the size based on how many people will be connected at once (audio guide listeners and people on intercom positions, all together) and how many consecutive days your event lasts, and you pay once. The guide doesn't count, and rooms and intercoms are unlimited. Up to 5 people at once is free, no pass needed. See the prices.

You have a 10% margin: people can keep joining up to 10% above your pass and we'll let you know by email and in the dashboard. Nobody already in is ever cut off. Beyond the margin, nobody else can join until you upgrade to a bigger pass (if several overlap, the biggest one applies). The free tier has no margin.

It starts at 00:00 on the day you choose when you buy it and lasts the consecutive days you bought: it ends at 6:00 AM on the day after the last one, so late-night events don't get cut off. As long as it hasn't started, you can change the start day from your account area. If you have several passes at the same time, the biggest one applies.

Yes, one for every pass you buy, with your billing details. You can download them as PDF from your client area.